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AIDAR | Aidar.Service – your remote support solution!

What is AR support?

The term “augmented reality” describes a physical expansion of the real environment utilizing digital visual or other sensory aspects. AR enhances the user’s real-world experience by superimposing computer-generated objects or digital information over the physical world. Augmented reality can be accessed via smartphones, headsets, and smart glasses. Using AR technology to remotely guide front-line employees, provides an efficient method of service and maintenance support, 
maximizing profits through lower operational outlays and reduced human mistakes. Inspections and audits will no longer be an issue.

Immersive support reaches further!

For businesses wishing to update their maintenance and repair technical capabilities, AR technology is becoming more and more significant. When less experienced first-line workers need to safely execute advanced workloads and pressing problems, they can be fully supported by a remote expert situated anywhere in the world. He can troubleshoot problems via the operator’s AR headset and view what they are seeing and can give real-time advice, and create diagrams, drawings, and checklists on their display.

Why is AR remote support so beneficial?

Immersive support grew enormously during the pandemic. Businesses had to come up with innovative ways to complete their regular activities while refraining from traveling. AR appeared to be the ingenious solution.

  • Experts can provide consultations without travel. This reduces the cost of sending them to remote locations, reduces planning and intervention time, makes it possible to create a single support center for a group of factories, and saves time by allowing experts to be in multiple locations around the world during just one working day.
  • In the case that an expert must travel, videos and pictures gathered via AR glasses by the local operator, are extremely helpful by giving him all the information, he needs to make the field visit efficient and quick before he departs.
  • Remote support allows employees with less experience and qualifications to safely perform activities previously reserved only for highly specialized personnel. This allows companies to be efficient and agile.
  • The operator wearing AR glasses is always head-up and hands-free when performing any maintenance or production activity. This provides much safer and faster task completion.
  • For repetitive processes and types of failures, AR technology enables the creation of automated service scenarios that, via the AR glasses, guide the operators through tasks without the need for an expert to be even present. As a result, experts are relieved of routine cases.
  • AR support solution gathers all service and maintenance information in one accessible from different time zones database. This provides business continuity in times of high employee turnover.
  • AR technology drives innovation and creativity. It allows specialists working on the development of the same product from different locations around the world to cooperate more effectively. Specialists can track their progress in real-time and exchange comments.
  • AR-aided work can be also an excellent training tool. On-site technicians may learn on the job as remote experts walk them through procedures. Since the technician is working rather than just watching, they will pick up new skills very quickly.

AR remote support perform better!

Augmented Reality remote support provides your experts with the ability to be in multiple places during the same day. Just imagine how that may boost your performance.

750
%

Less expert trips

Mixed reality solutions reduced the number of expert trips by 75% and boosted expert work by 30%.
500
%

Less service time

The time needed for inspections, diagnostics, and problem-solving can be cut in half by using AR solutions.
130
months

Average ROI time

AR significantly reduces operational costs. Investments in mixed reality pay off within months rather than years.
3200
hours

Saved throughput

The average annual machine downtime avoided by using AR solutions in the company can reach 320 hours.

Why choose AIDAR.SERVICE for your AR support?

We always start by analyzing the needs and business goals of our customers to provide the best possible technology and devices to meet them.

Quick and easy implementation

The AIDAR.SERVICE platform can be up and running for any company in just a few hours. It is quick and very easy to integrate with clients' systems and highly intuitive to use.

Vendor-agnostic AR solution

Our solution is augmented reality hardware vendor-agnostic and can be easily and quickly integrated with other Industrial Internet of Things (IoT) systems.

Tailor-made solutions and consulting

Our solutions are tailor-made, and at each stage of the process, we provide you with business and technical consulting, even after the implementation is completed.

Knowledge base for business continuity

We enable companies to build a comprehensive knowledge base that ensures process continuity and knowledge retention regardless of employee turnover.

If you have any questions related
the VR/AR solutions, please feel free to contact us

Learn more about our immersive remote service and maintenance platform and tell us about your support needs. Together we can tailor-make the best possible solution for your company.
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